Conversations with a Bot
I had placed an order for some books at Betterworld.com, which resells old library books and recently asked about the order's delayed arrival. The books arrived yesterday, so I shot off a quick email to let them know.
First reply :
"Hi Sujatha,
Indaba, the Super-Cool Email Robot"
Next email:
"Hey Sujatha,
We're just checking in to see if you received your order
Humbly Yours,
Indaba (our super-cool email robot)"
to which I replied:
"Hi Indaba,
Miss Happiness arrived in good shape and promptly within a few days of shipping. Now, the only thing we are missing is 'Little Peach' ( Just kidding, 'Little Peach' is a little doll that gets left out in the mailing in the story, not real life.)
Are you sure that you are an email robot? I thought robots aren't supposed to have a sense of humor.
--Sujatha
To which I again received:
"Hi Sujatha,
Indaba, the Super-Cool Email Robot"
-------------------------
I can tell this is going to be a fun correspondence ;)
---------------
From my comments:
Alas, it was a sweet but short relationship. To wit, the final correspondence came just now from Joe at customer service, suitably respectful and impersonal in tone:
"Hi Sujatha,
We appreciate you letting us know that you received your order. We hope that you'll visit BetterworldBooks.com the next time you need something good to read.
If you were happy with our service, please be sure to spread the word among your family and friends.
Happy Reading,
Joe,
Better World Books"
---------------------
Farewell, sweet Indaba!
---------------
Just now, I received another email from Joe, who appears to be an email robot as well. Here's what it said, in response to my email about Miss Happiness.
""Hi Sujatha,
We appreciate you letting us know that you received your order. We hope that you'll visit BetterworldBooks.com the next time you need something good to read.
If you were happy with our service, please be sure to spread the word among your family and friends.
Happy Reading,
Joe,
Better World Books"
I'm mad! I want my Indaba back. So I have now sent them this email in response:
"Where did Indaba vanish? I want Indaba!
--Sujatha"
Maybe Indaba will now reply....I'll keep you posted.
---
Sure enough, Indaba is back!
"Hi Sujatha,
Indaba, the Super-Cool Email Robot"
Ad...infinitum...
Or, not.
"Dear Sujatha,
So Indaba must have been emailing me from Bermuda. Wow, talk about a work ethic!



